This tool analyzes service lines that have Markovian arrival rates and service times. Change the Arrival Rate (Average Customers/Time Unit) and the Service Rate (Average Customers Served/Time unit) to the desired level. Adjust the range of number of servers to see comparative service levels for the following metrics:

Average number of customers in system (L)

Average number of customers in queue (Lq)

Average customer time in system (W)

Average customer time in queue (Wq)

Average server utilization